A great article (and perspective) from Vocii about CBS’ new show, Undercover Boss.

What is nice to see however, is that leaders featured in this weekly show are going back-to-basics and gaining insights into their companies simply by listening and observing their employees; uncovering real gaps in internal communications, breakdowns in processes and a true need for stronger engagement across all levels of the organization. It’s a 21st century version of management by walking around–only this time with a camera crew in tow.

So what did the show tell you about how our businesses should operate?  Were you impressed with how Larry O’Donnell handled the situations he was presented? The next show will feature Hooters, and yes, I’m going to watch it: